At Vallanxe, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website, make purchases, or engage with us in other ways. By using our site, you agree to the terms outlined below.

1. Information We Collect

We collect the following types of personal data to provide you with a smooth shopping experience:

  • Personal Identification Information: Name, email address, phone number, shipping address, billing address, payment details, and order history.
  • Technical Data: IP address, browser type, device information, browsing activity on our site, and usage data collected via cookies.
  • Marketing and Communication Data: Preferences for receiving marketing communications, survey responses, and feedback.
2. How We Use Your Information

We use the data we collect for various purposes, including:

  • To process and fulfill orders, including shipping and payment processing.
  • To communicate with you about your orders, including shipping updates and promotions.
  • To personalize your experience, such as recommending products based on your browsing and order history.
  • To improve our website and services based on your feedback and usage data.
  • To send you marketing communications, if you’ve opted in.
  • To comply with legal obligations, resolve disputes, and enforce our agreements.
3. How We Protect Your Information

We use advanced security measures, including SSL encryption and secure payment gateways, to protect your personal information. Your payment details are processed through trusted third-party providers, and we never store full payment information.

4. Sharing Your Information

We do not sell or trade your personal data to third parties. However, we may share your information with the following trusted partners to fulfill orders, process payments, and manage marketing:

  • Payment Processors: For order payments and refunds.
  • Shipping Partners: To deliver your orders.
  • Marketing and Analytics Providers: To analyze website usage and send promotional content (such as through email marketing).
  • Third-Party Apps: We use various Shopify apps to enhance your shopping experience (e.g., for customer support, reviews, or tracking).

These third parties are contractually obligated to protect your personal data and are not authorized to use it for any other purposes.

5. Your Rights

Under data protection laws, you have several rights related to your personal information:

  • Access: You can request a copy of the personal data we hold about you.
  • Correction: You can request corrections to any inaccurate or incomplete data.
  • Deletion: You can request the deletion of your personal information, subject to certain conditions.
  • Opt-Out of Marketing: You can withdraw consent to receive marketing emails at any time by clicking "unsubscribe" or contacting us directly.

To exercise any of these rights, please contact us at hello@vallanxe.com.

6. Cookies

Our website uses cookies to improve your browsing experience, track website activity, and personalize content. Cookies help us provide you with a better, more tailored experience. You can manage cookie preferences through your browser settings, but please note that disabling cookies may affect certain website functions.

7. International Data Transfers

We operate in the UK and may share your data with third-party service providers outside of the UK (for example, through payment processors or cloud services). By using our services, you consent to the transfer of your personal data to countries outside your jurisdiction.

8. Third-Party Links

Our website may contain links to third-party sites that are not operated by us. We are not responsible for the privacy practices of these external sites, and we encourage you to review their privacy policies before providing any personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Please check back periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions or concerns about how we handle your personal data, or if you wish to exercise your privacy rights, please contact us: