IMPORTANT TO KNOW
Are duties and taxes included in my order?

All duties and taxes are included for UK orders, ensuring there are no unexpected fees upon delivery. At the moment, we do not ship outside the UK.
How can I track my order?

Once your order is dispatched, you'll receive a tracking number via email. Use this number to monitor your delivery in real time. If you have any questions or need assistance, feel free to contact us at hello@vallanxe.com
How long does delivery take?

Delivery times depend on the shipping method you select at checkout:

  • Royal Mail Tracked 48h (2–3 Business Days) – FREE
  • Royal Mail Tracked 24h (1–2 Business Days) – FREE
  • Royal Mail Next Working Day (24 Hour) – £5.99

*Please note these delivery times are calculated from the moment your order is fulfilled. We aim to process and fulfill every order within 12 hours of receiving it. As a small business with a dedicated team, we thrive on working hard to provide the best service possible. Thank you for supporting us!
When will I receive my refunD?

Once your returned items are received, we aim to process your refund within 7 working days. If you haven’t received your refund within this timeframe, please reach out to us at hello@vallanxe.com, and we’ll gladly assist you.
How do I make a return?

At Vallanxe, we aim to make returns and exchanges as simple as possible. If you’re not completely satisfied with your purchase, you can return or exchange your items within 30 days of receiving your order.To be eligible for a return, your item must:Be in its original condition, unworn, and with all tags attached.Be returned within 30 days of deliveryVisit us RETURN POLICY to start your return
I have not received my order, where is it?

Why I have not received my order within the estimated time?

Please check the following before contacting our customer service team:

  • Check you have received an email confirming your order has been dispatched.
  • 
Check the tracking information that is included in your dispatch confirmation email using the relevant link.
  • 
Check for emails, phone calls and attempted delivery cards from one of couriers, it may be that your parcel is being held at your local depot awaiting collection or redelivery.
  • 
Check nobody at your address has taken the delivery on your behalf

Although our couriers should not leave your parcel with a neighbour its always worth checking with your neighbour just in case.

Please contact the carrier and hello@vallanxe.com and we’ll do our best to resolve the issue as quickly as possible.

OUR POLICIES

At Vallanxe, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website, make purchases, or engage with us in other ways. By using our site, you agree to the terms outlined below.

1. Information We Collect

We collect the following types of personal data to provide you with a smooth shopping experience:

  • Personal Identification Information: Name, email address, phone number, shipping address, billing address, payment details, and order history.
  • Technical Data: IP address, browser type, device information, browsing activity on our site, and usage data collected via cookies.
  • Marketing and Communication Data: Preferences for receiving marketing communications, survey responses, and feedback.
2. How We Use Your Information

We use the data we collect for various purposes, including:

  • To process and fulfill orders, including shipping and payment processing.
  • To communicate with you about your orders, including shipping updates and promotions.
  • To personalize your experience, such as recommending products based on your browsing and order history.
  • To improve our website and services based on your feedback and usage data.
  • To send you marketing communications, if you’ve opted in.
  • To comply with legal obligations, resolve disputes, and enforce our agreements.
3. How We Protect Your Information

We use advanced security measures, including SSL encryption and secure payment gateways, to protect your personal information. Your payment details are processed through trusted third-party providers, and we never store full payment information.

4. Sharing Your Information

We do not sell or trade your personal data to third parties. However, we may share your information with the following trusted partners to fulfill orders, process payments, and manage marketing:

  • Payment Processors: For order payments and refunds.
  • Shipping Partners: To deliver your orders.
  • Marketing and Analytics Providers: To analyze website usage and send promotional content (such as through email marketing).
  • Third-Party Apps: We use various Shopify apps to enhance your shopping experience (e.g., for customer support, reviews, or tracking).

These third parties are contractually obligated to protect your personal data and are not authorized to use it for any other purposes.

5. Your Rights

Under data protection laws, you have several rights related to your personal information:

  • Access: You can request a copy of the personal data we hold about you.
  • Correction: You can request corrections to any inaccurate or incomplete data.
  • Deletion: You can request the deletion of your personal information, subject to certain conditions.
  • Opt-Out of Marketing: You can withdraw consent to receive marketing emails at any time by clicking "unsubscribe" or contacting us directly.

To exercise any of these rights, please contact us at hello@vallanxe.com.

6. Cookies

Our website uses cookies to improve your browsing experience, track website activity, and personalize content. Cookies help us provide you with a better, more tailored experience. You can manage cookie preferences through your browser settings, but please note that disabling cookies may affect certain website functions.

7. International Data Transfers

We operate in the UK and may share your data with third-party service providers outside of the UK (for example, through payment processors or cloud services). By using our services, you consent to the transfer of your personal data to countries outside your jurisdiction.

8. Third-Party Links

Our website may contain links to third-party sites that are not operated by us. We are not responsible for the privacy practices of these external sites, and we encourage you to review their privacy policies before providing any personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Please check back periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions or concerns about how we handle your personal data, or if you wish to exercise your privacy rights, please contact us:

By using our website and services, you agree to the following terms and conditions. Please read them carefully to understand the rules that govern your use of our site.

1. General Information

Vallanxe is an online store offering fashion products. By accessing and using our website, you agree to comply with these Terms & Conditions, our Privacy Policy, and any other applicable laws.

Company Details:
  • Business Name: Vallanxe
  • Registered Address: 679 Leighton High Road, E10 5FA
  • Email: hello@vallanxe.com
  • Phone: 07927709250
2. Account Creation

To make purchases, you may be required to create an account on our website. When registering, you agree to provide accurate, current, and complete information and maintain the confidentiality of your account details. You are responsible for all activities under your account, and you agree to notify us immediately if you suspect any unauthorized use.

3. Product Information

We strive to ensure that all product descriptions, images, and prices are accurate. However, we do not guarantee that all information is error-free. We reserve the right to modify or discontinue any product at any time without notice.

4. Pricing and Payments

All prices listed on our website are in GBP and include VAT (for UK orders). Shipping costs are additional and will be calculated at checkout.

We accept payments through various methods, including credit/debit cards and other secure payment methods. Payment must be made in full before the dispatch of any goods.

5. Orders

Once you place an order, we will send you a confirmation email. This does not constitute an acceptance of your order. We reserve the right to cancel any order for reasons such as stock availability, errors in pricing, or suspected fraudulent activity. In such cases, a full refund will be issued.

6. Shipping and Delivery

We offer various shipping options, which will be selected at checkout. Shipping times begin from the date of order fulfillment, not the date of the order. We aim to process and dispatch orders within 12 hours, but delays may occur due to high demand or other factors.

For international customers, please note that you may be subject to customs duties and taxes upon delivery.

7. Returns and Exchanges

We accept returns within 30 days from the date of delivery. Products must be returned in their original condition, unworn, and with all tags attached. To initiate a return, please use our Returns & Exchanges Portal on our website.

Refunds will be processed within 7-14 business days of receiving the returned item. Please refer to our [Returns Policy] for further details.

8. Product Care

To ensure your products last as long as possible, please follow the care instructions provided with each item. Vallanxe is not responsible for any damage caused to products due to improper care or misuse.

9. Intellectual Property

All content on this website, including logos, images, text, graphics, and designs, is owned by Vallanxe or our licensors and is protected by intellectual property laws. You may not reproduce, distribute, or modify any content without our express permission.

10. Liability

While we make every effort to ensure that our website operates smoothly and efficiently, Vallanxe cannot guarantee that our website will be free from interruptions, errors, or bugs. We are not responsible for any loss or damage resulting from the use of our site or the products purchased from us.

11. Privacy

Your use of our website and services is subject to our [Privacy Policy]. We are committed to protecting your personal data and respecting your privacy.

12. Changes to Terms and Conditions

We reserve the right to modify or update these Terms & Conditions at any time. Any changes will be posted on this page with an updated revision date. We encourage you to review these terms regularly to stay informed.

13. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.

14. Contact Us

If you have any questions or concerns about our Terms & Conditions, please contact us:

We want you to love your Vallanxe purchase, but if you’re not completely satisfied, we’re here to make returns easy! We accept returns and exchanges within 30 days of purchase. Here’s everything you need to know about our hassle-free returns process.

How to Return or Exchange an Item
  • Step 1: Head to our Returns & Exchanges Portal to begin the process.
  • Step 2: Follow the instructions to create your return or exchange request.
  • Step 3: Send back your items, ensuring they are in their original condition.
  • Step 4: Once we receive your return, we’ll process it and notify you via email.
Return Policy
  • Time Frame: Returns are accepted within 30 days of receiving your order.
  • Condition: Items must be unworn, unwashed, and in their original condition with all tags attached.
Refunds

Once your return is processed, you’ll receive a refund to your original payment method within 7-10 business days. You will be notified when your refund is issued.

Exchanges

If you wish to exchange an item for a different size or color, simply follow the return process and place a new order for the desired item.

Need Help?

If you have any questions or need further assistance, feel free to contact our support team. We’re here to help!