Frequently asked questions
Are duties and taxes included in my order?
All duties and taxes are included for UK orders, ensuring there are no unexpected fees upon delivery. At the moment, we do not ship outside the UK.
How can I track my order?
Once your order is dispatched, you'll receive a tracking number via email. Use this number to monitor your delivery in real time. If you have any questions or need assistance, feel free to contact us at hello@vallanxe.com
How long does delivery take?
Delivery times depend on the shipping method you select at checkout:
- Royal Mail Tracked 48h (2–3 Business Days) – FREE
- Royal Mail Tracked 24h (1–2 Business Days) – FREE
- Royal Mail Next Working Day (24 Hour) – £5.99
*Please note these delivery times are calculated from the moment your order is fulfilled. We aim to process and fulfill every order within 12 hours of receiving it. As a small business with a dedicated team, we thrive on working hard to provide the best service possible. Thank you for supporting us!
When will I receive my refund?
Once your returned items are received, we aim to process your refund within 7 working days. If you haven’t received your refund within this timeframe, please reach out to us at hello@vallanxe.com, and we’ll gladly assist you.
How do I make a return?
At Vallanxe, we aim to make returns and exchanges as simple as possible. If you’re not completely satisfied with your purchase, you can return or exchange your items within 30 days of receiving your order.
To be eligible for a return, your item must:
- Be in its original condition, unworn, and with all tags attached.
- Be returned within 30 days of delivery
Visit us RETURN POLICY to start your return
Make a Return
Can’t find what you’re looking for?
Feel free to reach out to our support team. Send us an email or give us a call, and we’ll get back to you as quickly as we can.