IMPORTANT TO KNOW
How long will it take for my order to arrive?


Shipping times depend on the method you choose. Standard delivery takes 2-3 business days, while expedited delivery is 1-2 business days. If you choose Next Working Day, your order will arrive the next business day, provided it’s placed before the cut-off time.
Can I change my shipping address after placing an order?

We aim to process orders as quickly as possible, so changes to shipping details must be made before your order is dispatched. Please contact us immediately at hello@vallanxe.com if you need to update your shipping information.
How can I track my order?

Once your order has been shipped, you’ll receive an email with tracking details. You can track your order via the tracking number provided in the email.
Do you ship internationally?


At the moment, we only offer shipping within the UK. However, we’re working on expanding our international shipping services, so stay tuned for updates!
What should I do if my order hasn’t arrived?

If your order is delayed or you believe it’s lost, please reach out to us at hello@vallanxe.com. We will assist you in locating your package and resolving any shipping issues.

OUR POLICY

At Vallanxe, we aim to provide a seamless shopping experience from start to finish, including fast and reliable shipping. Below you will find all the essential information about our shipping practices.

1. Shipping Methods

We offer the following shipping methods for UK orders:

  • Royal Mail Tracked 48h (2-3 Business Days) – FREE
  • Royal Mail Tracked 24h (1-2 Business Days) – FREE
  • Royal Mail Next Working Day (24 Hour) – £5.99

These shipping times are calculated from the point your order is fulfilled. We make every effort to fulfill orders within 12 hours of receiving them, ensuring a quick dispatch. Please note, delivery times are estimates and may vary due to factors such as holidays, weather conditions, and third-party delivery delays.

2. Order Fulfillment

Our team works diligently to process and fulfill orders as quickly as possible. Most orders will be processed and shipped within 12 hours of being placed. However, please allow up to 48 hours for processing during busy periods.

3. Shipping Fees

Shipping is free on all UK orders. For expedited delivery (Next Working Day), a fee of £5.99 will be charged. International shipping is not yet available, but we are working to expand our delivery services in the future.

4. Delivery Times
  • Standard Delivery (Royal Mail Tracked 48h) – Typically arrives within 2-3 business days from order fulfillment.
  • Expedited Delivery (Royal Mail Tracked 24h) – Typically arrives within 1-2 business days from order fulfillment.
  • Next Working Day Delivery (Royal Mail) – Arrives the next business day if ordered before the cut-off time (usually by 2pm).

Please note, these delivery times are estimates and may vary due to unforeseen circumstances, such as delivery delays with the carrier or public holidays.

5. Shipping Confirmation and Tracking

Once your order is shipped, you will receive a confirmation email with tracking details. You can use this tracking number to monitor your order’s journey in real-time. For any issues with your tracking information, feel free to reach out to us at hello@vallanxe.com.

6. Lost or Delayed Orders

If your order is delayed or you believe it has been lost, please contact us immediately so we can help resolve the issue with the carrier. We are committed to ensuring that your order arrives safely, and we will work with you to track it down.

7. Changes to Shipping Policy

We may update this Shipping Policy from time to time. Any changes will be reflected on this page, and you are encouraged to review it periodically to stay informed about our shipping practices.

For any further questions or concerns, please contact us at hello@vallanxe.com.