RETURNS

we hoped you loved it, but happy to take it back!

When will I receive my refund?

Once your returned items are received, we aim to process your refund within 7 working days.

If you haven’t received your refund within this timeframe, please reach out to us at hello@vallanxe.com, and we’ll gladly assist you.
Return Policy

We want you to love your Vallanxe purchase, but if you’re not completely satisfied, we’re here to make returns easy! We accept returns and exchanges within 30 days of purchase. Here’s everything you need to know about our hassle-free returns process.

How to Return or Exchange an Item
  • Step 1: Head to our Returns & Exchanges Portal to begin the process.
  • Step 2: Follow the instructions to create your return or exchange request.
  • Step 3: Send back your items, ensuring they are in their original condition.
  • Step 4: Once we receive your return, we’ll process it and notify you via email.
Return Policy
  • Time Frame: Returns are accepted within 30 days of receiving your order.
  • Condition: Items must be unworn, unwashed, and in their original condition with all tags attached.
Refunds

Once your return is processed, you’ll receive a refund to your original payment method within 7-10 business days. You will be notified when your refund is issued.

Exchanges

If you wish to exchange an item for a different size or color, simply follow the return process and place a new order for the desired item.

Need Help?

If you have any questions or need further assistance, feel free to contact our support team. We’re here to help!
MAKE A RETURN

Let's get you started! Go to our page MAKE A RETURN to start!